Hey there, dear acbuyer!π
If you receive a message or email with the subject "Confirmation Needed", as shown in the example below π¨πΌοΈ
Please follow the steps below π‘οΌ
1: Locate the AI Number
In the message or email, find and copy the AI number (format: AIXXXXX) ππ
2: Search for the Order
On PC: open your Order page and press Ctrl + F to search for the AI number.
On App or Mobile Web: go to the Order page and scroll to find the matching AI number manually π§Ύπ
3: Review the Confirmation Request
Once you find the order, youβll see a note under your order number like:
π¬ "Would you be willing to accept this risk? "
π¬ "Do you accept the color change?"
π¬ "Please confirm your decision"
4: Respond to the Request
You can:
β
Use the Reply Message button reply with "Yes", "No", or the confirmed detail (e.g., size)
β
π Or ask your agent through Order Inquiry for more info before replying.
π After your reply is sent, your agent will process the purchase within 24 hours β³
You usually have 72 hours to reply to this message.
β οΈπΈ Note: What If Additional Payment is Needed?
Sometimes due to seller price changes or domestic shipping fees, you may receive messages like:
π§ Order Underpaid
π§ Domestic Shipping Fee Underpaid
Just follow the same steps: Find the AI number β Click "Go Make Up the Payment" βComplete the payment
And the same 72-hour window applies for making any additional payments if needed π°.
Your agent will handle the order within 24 hours after receiving payment π
Thank you for reading and happy shopping! ποΈπ°