Dear customer,
Thank you very much for your choice and support.💞 We understand your concern about the logistics situation of your package, but as international transportation involves multiple links, the local post office is directly responsible for package delivery and logistics information updates in your area. 💪To resolve your issue as soon as possible, we suggest that you prioritize contacting your local post office for the latest information. The following are specific operating instructions:
* *Why do we need to contact the local post office* *
* * Real time logistics information * *👍👍👍
The local post office can grasp the full process dynamics of the package after it arrives at the destination country (such as delivery records, reasons for delivery abnormalities or returns), and provide the most accurate query results.
* * Quick response * *🏃🏃♂️🏃♀️
They can directly coordinate with local couriers or warehouses to assist you in finding packages, arranging re-delivery, etc.
* * Special Needs Handling * *😎😎😎
If the package needs to change address, pay customs duties, etc., the post office can assist on-site.
* *How to contact the local post office* *
* * Search for contact information through official channels * *
-Visit the official website of the local post office (such as USPS in the United States, Royal Mail in the United Kingdom, Post Canada in Canada, etc.), enter the tracking number of your package to check its shipping status, or directly contact the post office's customer support center for verification.
-If the official website does not display it, you can try searching the official email of the post office through Google to provide the logistics tracking number of the package and then communicate.
Here are some official websites of post offices that you can refer to🤗🤗🤗
USPS：https://www.usps.com
Canada Post： https://www.canadapost.ca
Correos de México： https://www.correosdemexico.com.mx
Royal Mail：https://www.royalmail.com
Parcelforce： https://www.parcelforce.com
Deutsche Post/DHL：https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
La Poste： https://www.laposte.fr
Poste Italiane：https://www.poste.it
Correos： https://www.correos.es
PostNL： https://www.postnl.nl
Anpost： https://www.anpost.com/
Australia Post： https://auspost.com.au
Česká pošta : https://www.ceskaposta.cz
Poczta Polska : https://www.poczta-polska.pl
DPD : https://www.dpd.com/
PostNord Denmark : https://www.postnord.dk
Poșta Română：https://www.posta-romana.ro/
Bpost： https://track.bpost.cloud/
Österreichische Post： https://www.post.at/en
If you cannot confirm which post office is carrying your package, don't worry. You can use the following website to search and track your package.🧐🧐
You can enter the logistics tracking number of your package on this website for tracking, and then you will see the interface below. You can then follow the example image below to view the shipping post office of your package and use their official website for search.
* * Prepare the following information for efficient communication * *🤔🤔
-Complete tracking number of your package.
-Provide your shipping information.（Recipient's name, address, and contact information）
* * Warm Reminder * *
-If language communication is difficult, the post office can be requested to provide translation services or communicate in writing via email.
-It is recommended to keep communication records (which should clearly mention the logistics tracking number and actual status of the package) for subsequent follow-up.
❗ * *If the post office cannot solve the problem, please let us know* *😣😣😣
Or if you have contacted the post office but still need assistance, please reply and provide the following information, and we will fully cooperate:
-Detailed results of post office communication. (such as The reason for the delay in their response and package status replied by the post office)
-Official certificate issued by the post office. (such as package is lost or damaged )
We understand the anxiety of waiting and will continue to monitor your case. Thank you for your understanding and cooperation!
Wishing you a smooth resolution to the issue!😁😁😁
Acbuy Support Team